More than likely this is an issue with the servo that applies the band.
This band rarely breaks but the servo fails frequently so I suspect this would be the issue.
However, the transmission guy that you were talking too was half right. This is also applied in first but manual first so this means when you put the vehicle in drive, it doesn't apply the band.
So, if you drop it down to manual first and it doesn't move then I would go in and replace the servo.
I am attaching the info below on this. You should also change the filter and fluid.
https://www.2carpros.com/articles/how-to-service-an-automatic-transmission
Please run through this and let us know if you have other questions.
Thanks
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Wednesday, October 6th, 2021 AT 5:09 PM