Welcome to 2CarPros.
You are correct. The fluid that was installed is heaver than the manufacturer's recommendation, and that can be what is causing what is happening.
I would recommend taking it back and have them install the correct weight of oil. Please keep in mind, the manufacturer takes into consideration different temps when engineering the vehicle. They know best.
I attached a picture which indicates the recommended weight and capacity. Also, if you want to do it yourself, here are the directions. The remaining pictures correlate with these directions.
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PROCEDURES
Service Adjustment Procedure
Transaxle Gear Oil Level
Replacement
1. With the vehicle parked on a level surface, remove the drain plug.
2. Drain the transaxle oil after loosening the drain plug(A).
Picture 2
3. Install the drain plug with new washer.
Drain plug tightening torque:
60-80 Nm (600-800 kg-cm, 43-58 lb-ft)
4. Add new oil through the file plug hole and, fill it just below the plug opening.
Standard oil SAE 75W/85, API GL-4
Oil capacity:1.9 liter (2.0 US qt, 1.67 lmp qt)
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Let me know if you have other questions or need help.
Take care,
Joe
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Saturday, May 4th, 2019 AT 5:55 PM