Good afternoon.
With the efficiency code, the converter cannot be cleaned. It must and I repeat, must be replaced. It is an indication of the precious metals inside are worn out and can no longer process the gasses to clean air.
There is no cleaning or any other service that can be done to the converter.
As far as the 2096, that is referring to the O2 sensor. The tech may have damaged it doing his cleaning especially if he used a wire wheel to clean the end of the sensor.
Roy
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Wednesday, October 23rd, 2019 AT 11:29 AM